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Operations Support in SaaS model

Central ICT service management in “Software as a Service” (SaaS) model

We can provide many central IT management services for our customers. These include system and network management. In these central IT management services customers have access to a centrally updated, maintained and integrated management system for controlling and monitoring their telecommunication services and their own internal network (LAN) and IT infrastructure (servers, virtualization, storage systems, applications).

The advantages of multitenant (multi-user) SaaS model comes from the fact that one implemented support system can be used for supporting IT infrastructures or for controlling service quality at several, independent customers. As a result of the support costs and resources are reduced, and services can be provided for the customers on favorable terms and at competitive prices.

Thanks to the SaaS model the customer is exempted from the operation of the management system, at the same time they receive cost-effectively a tool that is associated with professional support and scaled according to their own infrastructure changes, compared with the inflexibility and lack of support of free of charge monitoring tools.

Why do we need ICT management?

International experience has clearly shown that quality IT and telecommunication services can be provided by quantitative recording and measuring service levels.

By introducing a management service faster relief and fault localization, become possible or even prevent possible errors or threats as well. By long-term trend analysis bottlenecks can easily be discovered in the future, the necessary expansions can more simply and more efficiently be planned.

The monitoring service can be effectively applied for both own and outsourced services. By continuous monitoring of service quality, by automated preparation of SLA reports the service providers can be faced by their efficacy, which results increase in efficiency or decreased service rates in the short term. Within the framework of integrated SaaS service the customer can continuously measure the service and performance parameters, test the SLA compliance, examine performance trends and anomalies. Customers can immediately assess the impact of switching their service provider and are less exposed to risk of deterioration caused by this kind of changes.

What makes the management services provided by NETvisor?

The clients as “tenants” can use the services offered by the service management system, which e.g. can be verification, testing of topology, measurement data stored in the central database, or viewing performance threshold alarms . Direct measurement of the client-side infrastructure is performed by agents placed at the customer premises.

The central modules of the management system run in NETvisor’s cloud infrastructure in virtual environment, thus reducing customers’ operational and infrastructure maintenance costs. The remote data collector at the customer premise is capable of sending data to the central monitoring system through encrypted connection. The remote measuring server can be physical or virtual appliance.

Areas covered by the service

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