Ponderability and verifiability of the level of ICT services
The current situation of the financial sector is determined by fierce market competition for customers and the complex local and international regulations. Among those circumstances, sustainability of economic activity means constantly a renewing challenge.
In terms of information and communication technology, ensuring business continuity and maintaining the data security, as well as bringing transparency to operating costs and ultimately to reduce them, are the main tasks.
NETvisor provides reliability, transparency and efficiency-enhancing solutions for companies operating in the financial market. NETvisor has decades of experience in delivering solutions for the financial sector, its customers include insurance companies, banks, savings and IT service brokerage firms.
NETvisor’s solutions contributes to the achievement of customers’ satisfaction level.
For providing high-quality service for customers with no unexpected outages, appropriate operations support systems are required. Systems that proactively indicate problems in order preventive or remedial actions may take place even before the customer complains.
The demand for the ponderability and verifiability of the level of service connects to this that is essential for the management in creating transparency in the operation. On the basis of efficiency, the overloaded or underutilized resources should be identified and IT procurement should be more consciously supported and planned.
Unified monitoring for IT services at the financial institutions
NETvisor’s PVSR product is used in more than 40 countries worldwide and several international banks have successfully applied it for their unified monitoring system.
PVSR is a unified platform for monitoring the service quality and performance of end-user experience, applications, IT infrastructures and networks.
Benefits:
- CIO and CEO get comprehensive, real-time control over the performance of IT services
- Problems can often be solved before employees or customers even take notice about them
- Increased collaboration and agility through the use of a vendor agnostic tool
- Detect existing under-utilized resources or bottlenecks. With this information you will be able to optimize your applications and infrastructure
- Support resource capacity planning and IT spending optimization
Visualizing ICT service quality
IT whether within your company or outsourced is operated, provides services for the business areas. NETvisor SLA Suite productively consolidates, evaluates and visualizes technical and operational data related to ICT systems. NETvisor’s service quality management solution supports decision-makers and helps ensure compliance with financial institutions.
Analysis and visualization of ICT service quality facilitates coordination between the business units and the IT service departments, and allows for the continued development of the level of service in line with the expectations.
SLA Suite is a powerful graphical tool for providing mapping service level requirements formulated in human language into calculation algorithm according to individual requirements. Input data includes help desk trouble tickets, measurements of performance-monitoring systems, and virtually any data source. Reports produced by the system and real-time dashboard can be customized flexibly in form and content.
Consolidated infrastructure
NETvisor has implemented successful projects in the field of ICT systems integration. These projects aimed at developing more efficient, more economical and safer to operate infrastructures.
NETvisor professionals have significant experience in overall and comprehensive planning. The system plans are made on the “best of breed” principle, with the condition of flawless integration, keeping the customers’ interests first in mind.
The products involved in the planning without limitation: Cisco, EMC, IBM, HP, VMware, Microsoft, Oracle, APC, Raritan, NETvisor, etc.
