Services

The services provided by NETvisor offer modern and cost effective solutions and operation to meet customers' business and IT requirements. Our services are provided based on the following key principles:

Services do not form "islands" but offer real SYSTEM operation as integrated system components.

 

We provide our services in the form of a quality assurance project, i.e. well-defined solutions based on customer expectations and developed following a system design.

 

As a result of our work, operation effectiveness can be accurately measured and can serve as a basis of Service Level Agreements (SLAs).

NETvisor's system of services follows the lifecycles of the processes implemented in IT projects:

We, therefore, both carry out lifecycle IT projects and perform specific tasks.



These solutions include out-of-the-box software and hardware components. However, services are always tailored to customer needs. This customization results in close cooperation and consultation with our customers both when specifying and implementing tasks.

NETvisor's services are characterized by:

ISO 9001:2000 quality management (NETvisor introduced this quality management system in 2005 for internal operations and projects carried out for our clients)

 

PRINCE-2 project methodology (a "common language and methodology" is a key requirement for providing solutions and services to guarantee to all parties that the task accepted at the launching phase will be implemented by the deadline. A quasi international standard, this methodology is called PRINCE-2)

 

Taking into account IBIR (IT Security Management System): security is a key factor in business. Security covers electronically stored data and information. Institutions need to control who and how can get access to the information they own. This information is a value well worth protecting. Each institution has to have some level of security policy, and the solution provided by NETvisor is integrated with this.

 

Certified expertise (manufacturer certificates: e.g. Cisco, HP, Sun, RSA): in order to guarantee continuous and high quality professional support, the members of our team regularly participate in trainings and are awarded individual and company-level manufacturer certificates. This validated expertise is one of the keys to the success of our projects.

 

Reliability: NETvisor is proud that our customers report the highest possible satisfaction with our professional work, business relations and partnerships. Our reliability is a key to our partners returning to us with new tasks.

 

24/365 system support: we provide support for the systems we have deployed to meet our customers' needs, including every day of the year if required.

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