Integrated Service Management
Today's modern, complex IT and telecommunications services are based on the concerted collaboration of several service providers. Regardless whether the customer opts for a general contractor/subcontractor model or a multi-vendor scenario, services will be provided by several different suppliers, with the resulting complexities. In the first case the general contractor manages such complexities and provides consistent service to the customer while the second case offers the benefits of business competition.
Comprehensive management of a multi-party service platform
Management of services provided in such a complex model presents a significant challenge to service providers and customers alike.
For service providers, coordinating the work of subcontractors and partners, the measurement and verification of their performance can be quite challenging.
For customers, the authentic measurement of service providers' performance, enforceable by penalties, and the construction of a unified and balanced service platform from several different services can present certain problems.
NETvisor's integrated service monitoring solution is specifically designed to provide comprehensive management of such multi-party platforms.
Benefits to service providers
Service providers can get an accurate picture of their own work and that of their subcontractors, of its quality and quantity, and of the technical condition and qualitative parameters of the infrastructure carrying the services.
If any of the key contractual parameters is not met, proactive alerts enable immediate intervention to avoid penalties.
The system coordinates the work of subcontractors while maintaining a consistent quality level, and prepares a detailed performance report on tasks implemented, which can serve as a basis for accounting and invoicing.
Customer benefits
The integrated service monitoring system makes it simple for the customers to coordinate a complex system consisting of different services from a technical and administrative stand, and offers an analysis of the qualitative and quantitative parameters of services used.
Ruthlessly precise quality analysis of operation activities and technical parameters help to prevent any contractual and penalty-related disputes.
Therefore, customers can be sure that the service providers will make every effort to maintain quality, and they will never have to pay more than what is right for the service provider based on the services actually used, in accordance with their quality.
Characteristics of integrated service management solutions
As an expert in telecommunications and value-added services, NETvisor Ltd. has established an integrated service monitoring solution through consultation with telecommunications service providers as well as corporate and government customers that includes the following:
- Measurement of individual „service components" independent of the monitoring and management systems of service providers
- Preparation of custom SLA-based reports and accounts on the basis of service component measurements
- Supporting effective cooperation of service providers
- Providing for a single repository for information from the following processes:
- Service deployment and modification
- Uniform fault management system
- Uniform change management
- Fully automated integration within network monitoring and integration into the CRM systems of service providers
- Provide monitoring information for users
- Report on service performance data (e.g. bandwidth utilization ratio, monitoring according to traffic type, etc.)
- Reports and alarms on performed and actual SLA data
- Administrative information of service users
- Interactive web interface / self-service portal for users
- Service provisioning (e.g. changing firewall rules, ordering and activating new services)
- User administration and access management