Data Center

Management and Operation Support

All organizations using IT depend on the business critical services provided by its servers (data center). Any fault, downtime or service outage directly impact the business processes, subsequently measuring the availability of the network, the applications, the services, the operation of the IT organization is the most effective tool for meeting the business requirements.

The operation support of data centers provides integrated monitoring of data center and IT services complemented by proactive alarm, reporting and analyzing services. The integrated monitoring system exactly shows the root cause of the faults, and its sophisticated reporting system gives advices for the modifications become necessary.

NETvisor offers management & operation support services described below:

• Change and Configuration Management: by automatically storing service essential settings and tracking all changes help in reducing costs by automating day-to-day operations, and in ensuring compliance to regulatory requirements
• Technical Inventory: modern technical inventory and resource management systems keeps the inventory system automatically up to date and can model the following elements contributing to the services of the data center.
  • Services
  • Contracts
  • Users, Service Providers
  • Assets with their configuration
  • Applications with their settings, etc.
• Performance Monitoring: on-line performance data and trends are provided for all the layers (hardware equipments, operating systems, applications, services) of the data center even by synthetic transaction measurements. The major goal of performance monitoring is to prove that the services correspond to the quality expectations and to help in capacity planning.
• Authentication and Authorization Management: user access rights, accesses, logins to the different elements of the network are controlled allowing customers to control user access to protected information and resources.
• Event and Fault Management: the availability and operational parameters are observed and monitored
  • on physical level: network equipments (servers, security tools)
  • on operating systems and middleware software level (e.g.: database server)
  • on application level (e.g.: ERP, CRM, etc.)
  • on service level
• Service / Operational Level Agreement (SLA and OLA) fulfillment monitoring: regular and automatic SLA reports are made based on the performance measurements and the maintenance parameters (data from the trouble ticket system) taking in account the SLA / OLA contractual specifications
• Capacity Management: capacity reports and trend analysis are needed for optimizing operational and capital costs, i.e. for resource planning and for increasing the utilization of IT assets.
• Incident / Problem Management: the events sent by network elements are collected, analyzed, and validated against the sector-specific requirements (e.g.: BASEL2, Sarbanes-Oxley, etc.)
• Configuration Management: serves to ensure that configurations of the LAN, WAN and security equipments conform to their requirements and the configuration changes are controlled
• Security Information and Event Management (SIEM): by real-time security alerting and analysis the security and risk mitigation enhance, by preparing security compliance reports for internal policy and regulations the compliance becomes simplified concluding in optimized IT and network operation.